Privacy Policy
Effective Date: 15 January 2025
At rivenalquoxa, we understand that your personal information matters. This policy explains how we collect, use, and protect your data when you use our financial stability analysis services. We're committed to transparency and comply with the Australian Privacy Principles under the Privacy Act 1988.
Information We Collect
We gather different types of information depending on how you interact with our services. Some information you provide directly, while other data is collected automatically as you use our platform.
Personal Information You Provide
When you create an account or use our financial analysis tools, we may collect:
- Your name, email address, and phone number
- Business or personal address details
- Financial information relevant to stability analysis (income ranges, expense categories, financial goals)
- Communication preferences and feedback you share with us
- Any other information you choose to provide when contacting our support team
Information Collected Automatically
Our systems automatically record certain data about how you access and use our services:
- Device information (browser type, operating system, device identifiers)
- Usage patterns and interaction data within our platform
- IP addresses and general location information
- Page views, feature usage, and time spent on different sections
- Referral sources and navigation paths through our site
How We Use Your Information
We use the information we collect for specific purposes that help us deliver and improve our financial analysis services.
| Purpose | Description |
|---|---|
| Service Delivery | To provide financial stability analysis tools and generate personalized insights based on your information |
| Account Management | To create and maintain your account, verify your identity, and process your requests |
| Communication | To send service updates, respond to inquiries, and provide educational content about financial stability |
| Platform Improvement | To analyze usage patterns and feedback to enhance our tools and user experience |
| Security | To protect against unauthorized access, detect fraud, and maintain platform integrity |
| Legal Compliance | To meet our obligations under Australian law and respond to legitimate legal requests |
We do not sell your personal information to third parties. Your financial data is used solely to provide the services you've requested and to improve our platform for all users.
Information Sharing and Disclosure
We share your information only in limited circumstances, and always with appropriate safeguards in place.
Service Providers
We work with trusted third-party companies that help us operate our platform. These providers may access your information only to perform specific tasks on our behalf, such as hosting services, data analysis, or customer support. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information when required by Australian law, court order, or government regulation. This includes situations where we reasonably believe disclosure is necessary to protect rights, property, or safety.
Business Transfers
If rivenalquoxa undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you via email and provide information about your choices regarding your data.
With Your Consent
We may share your information with other parties when you've given us explicit permission to do so.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. We've designed straightforward processes to help you exercise these rights.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
If any of your personal details are inaccurate or outdated, you can update them through your account settings or by contacting us directly.
Delete Your Account
You can request deletion of your account and associated data. Some information may be retained for legal or operational purposes as required by law.
Opt Out of Communications
You can unsubscribe from marketing emails at any time using the link in each message. Service-related communications may still be sent.
Data Portability
You can request your data in a structured, commonly used format to transfer to another service provider where technically feasible.
Lodge a Complaint
If you believe we've mishandled your personal information, you can file a complaint with us or with the Office of the Australian Information Commissioner.
To exercise any of these rights: Send an email to info@rivenalquoxa.com with your request and account details. We'll verify your identity and respond within the timeframes required by Australian privacy law.
Data Security and Retention
We take the security of your information seriously and implement multiple layers of protection.
Security Measures
Our security practices include:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and vulnerability testing
- Access controls that limit employee access to personal information based on job requirements
- Secure authentication systems and password protection
- Monitoring systems to detect and respond to potential security incidents
Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy. When you close your account, we delete or anonymize your data within 90 days, except where we're required to retain certain information for legal, tax, or regulatory purposes. Financial records may be retained for up to seven years in accordance with Australian tax laws.
International Data Transfers
Your information is primarily stored on servers located in Australia. In some cases, our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy standards.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our platform and understand how our services are being used.
What We Use
- Essential Cookies: Necessary for the platform to function properly, including session management and security features
- Analytics Cookies: Help us understand how visitors interact with our site so we can improve usability
- Preference Cookies: Remember your settings and choices for a more personalized experience
You can control cookie preferences through your browser settings. Keep in mind that disabling certain cookies may affect platform functionality.
Children's Privacy
Our services are designed for adults and we don't knowingly collect information from individuals under 18 years of age. If we become aware that we've inadvertently collected personal information from someone under 18, we'll take steps to delete that information promptly.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform. The "Effective Date" at the top of this page shows when the policy was last updated.
We encourage you to review this policy whenever you visit our site to stay informed about how we're protecting your information.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, we're here to help.